Returns & Exchanges

You can return or exchange the goods to us if send back the product(s) within 14 days of receiving your order or purchasing through one of our physical pop-up stores.

Download our (Returns and Exchanges form), and send it together with the items. The costs for the return are covered by the client. The goods must be in a perfect, unworn and undamaged original condition with their attached tags and labels on. We will assess the condition of the goods and return the amount within 14 days of receiving them. Refunds will be made via a bank transfer, so you need to provide us with your bank account details* filled in the Returns and Exchanges form.

*For orders placed and/or delivered in Bulgaria, the client should provide  Bulgarian bank details for the purpose of processing the return. If the client cannot provide such but International bank details only, the taxes for the bank transfer will be on his account. 

Please note: We put a lot of love and work in every product. We kindly ask you to be particularly careful when trying on the clothing with regard to make-up stains or other possible stains. Should the goods show stains or other damages, we will refuse to accept the return.

Also, we take no responsibility for faults in garments as a result of poor care and not following the care instruction provided on this website and the garment’s label.

For further questions, please contact cs@deninamartin.com